Amazing! They sent an email confirmation for each visit, texted me how my kitties were doing, and even sent pictures and videos of them playing and getting petted! There was a home visit before the company began pet sitting so we could meet the owner and my kitties had the same sitter throughout our absence so they wouldn't be scared by someone new. Also, it never took more than 30 minutes to an hour to receive a response by email, phone or text from the company. Plus, they also run a donation service to help feed the pets of the underprivileged. How amazing is this company?!?!?!